Yes, I also do training in English.
A survey which I carried out together with the journal ‘acquisa’ revealed that with business telephone calls as a rule the following three points came in for criticism:
- The callers are usually not adequately prepared for the company or the person they are calling.
- The callers need much too long to come to the point.
- The benefit to the customer is not made clear.
The good news for you: With professional support all these challenges can be met. As a specialist in telephone communication, sales and acquisition, I am able to train and coach both you and your employees to be the top in your field. Professionalism makes ‘the’ difference.
- I specifically do not offer one-off training sessions, but develop middle and long-term training and support concepts.
- Clients emphasize as my most positive quality, my ability to estimate available employee potential a lot faster than average, and to quickly develop an appropriate, practically oriented optimization plan which I then present convincingly and coherently to all concerned.
- It is for good reason that clients who regularly use my services include many market leaders.